Did you connect with your clients today? Did you make them feel appreciated and cared for?
If not, you need to consider doing it right now.
Regardless of what type of business you have, customer service is the central theme behind any business. Your goal is to serve your clients while earning an income. The term client can mean many different things depending on your role and what sector you serve.
With more and more work done remotely or with virtual contract employees, are you prepared for this change in the corporate climate? Do you have an Outstanding Virtual Presence?
The ability to stay in control of your business by having a professional, inclusive, and effective virtual presence provides key leadership to your virtual team members. Whether you are hiring a contract employee or you are that contract employee, having a clear set of standards and expectations will serve both of you in the long run.
It is 9 p.m. on a Friday night and you get an alert - it's an urgent message from your highest paying client - they need you ASAP. You aren't home, your date night has been interrupted. Yes, you have your phone on, in case a family emergency arises, not this. They know you have read it - there is no way to disguise this fact. So, now what do you do?
You continue your date night without worry. But, How? Easy - you have established business practices that explain how you handle such issues.
Yes, establishing clear boundaries of your working hours, and after-hours contact is part of running a successful business. There are times where emergencies do come about in business, and you need to have an action plan in place. Just because you work virtually and at non-traditional hours, sometimes, does not mean you are on call.
Last time I talked about how important it is to effectively communicate with your clients. Providing tips on how to establish communication methods is great, but offering HOW to put those methods into action is even better.
I have found there are certain apps and programs allow me to meet those communication expectations easier and more effectively. Starting my business as a side gig, funds weren't easy to come by, so these are FREE, at least a the lowest level, and provide great service.
One of my amazing clients reminded me recently why open communication is key to success in business. After some misunderstandings, we were able to keep the lines of communication open to find a result that met the project needs, the client's needs. It wasn't about me showing her how what I did what going to work, but rather understanding that it was not done in the manner she wanted.
What I offered was positive customer service.