Last time I talked about how important it is to effectively communicate with your clients. Providing tips on how to establish communication methods is great, but offering HOW to put those methods into action is even better.
I have found there are certain apps and programs allow me to meet those communication expectations easier and more effectively. Starting my business as a side gig, funds weren't easy to come by, so these are FREE, at least a the lowest level, and provide great service.
One of my amazing clients reminded me recently why open communication is key to success in business. After some misunderstandings, we were able to keep the lines of communication open to find a result that met the project needs, the client's needs. It wasn't about me showing her how what I did what going to work, but rather understanding that it was not done in the manner she wanted.
What I offered was positive customer service.
We have all seen those ads for a product that just seems to miss the mark and flops. Why does that happen? Why do some ideas grow while others, that on the surface seem good, fail miserably?
It is vital to the success of your business/your product to research your intended audience. What are they looking for? How does your offer meet their need(s)? Do you offer solutions to a problem? Are you targeting the right audience?
Taking the time to complete market research provides the information necessary to create products and offers with the highest success rate. You don't want to take the time to create an offer and launch it to find out you missed the mark. Make the most of your time and efforts.
Continuing growth in the world of E-Commerce makes it necessary for small businesses to focus on top notch service. It becomes more and more critical to have systems in place allowing the user experiences to exceed expectations. These systems are imperative to success.
One way to do this is to have automations in place that personalize the experiences while making them as time effective as possible. In a world where there is less personal interaction, customer service is made through online interactions where the user's needs are as important as if they were interacting one-on-one.
It is interesting to track what trends have arisen in the employment world. If we look at the CareerBuilder image summarizing the Harris Poll national survey results for 2017, you can see that 51% of the positions employers are adding are anticipated to be temporary or contract.
In the Virtual Assistant world, this is nothing but a positive for those of us looking to grow our experience and levels of aptitude. Reaching out to companies looking to further their goals through flexibility of contractors is a way to build a portfolio and make a VA more well rounded, and have the ability to streamline processes.
Achieving your goals takes commitment and planning. If you fail to plan accordingly, you will unfortunately flop. Set SMART (Specific Measurable Attainable Relevant Timely) Goals for yourself. By doing so, you will make it possible to reach your Ultimate Goal just one step at a time. By breaking it down into pieces that you can achieve, you allow your goals to grow systematically. Just like the pyramids, you build your dreams one brick at a time. Each SMART Goal is a building block.
What is a SMART Goal?