Last week I received an email from another business and I was rather surprised. The email had a texting-style language - extra letters in words and exaggerated punctuation.
This is a business that has always upheld a more traditional style of communication, following standard language protocols and using formal salutations. To receive an email from a new staff member in a format I would save for text messaging my friends and teenagers, was unexpected.
In today’s business culture, there are numerous areas where a more relaxed format is necessary or expected. However, it needs to be used in the right context.